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7 important questions to ask your payroll provider

Outsourcing your payroll or choosing payroll software is a major decision for any business.  The complexity around legislative and Award regulation requires constant attention and government departments are moving to digital platforms for reporting and compliance monitoring.  How will the provider add value by keeping you compliant, solving existing problems for you or creating additional opportunities to improve your business?

1. Is your provider using a secure and up to date, cloud based platform?

Your payroll software platform should be easy to use and quick to set up.  Some outsource providers use old and outdated systems that are rigid and not user friendly.  It is worth asking about how flexible the system is to the changing needs of your business, is it scalable?  Does the system integrate with your accounting software?  Can you run reports or have reports automatically sent to various people within your business?  Where is the data stored and what backup procedures are in place?

2. Will you have a dedicated payroll consultant?

As with any business partnership, fit is important.  Payroll outsourcing arrangements are critical to your business and you need to be comfortable that your service provider has a detailed understanding of your needs. Some very large providers are highly segmented meaning that you may need to deal with a few different people.  Using a provider that gives you a consistent contact from implementation through to ongoing processing of your payroll will ensure that your individual needs are catered for.

3. Exactly what services will be provided?

Make sure that you receive a clear list of each of the services that will be provided including a list of specific reports.  Are superannuation payments on your behalf included?  What about ATO reporting, PAYG lodgements?  Don’t be afraid to ask for all of the items on your wish list, you may not get everything, however its best to know up front.

4. How do you manage time and attendance or rostering?

This is often overlooked.  There are some highly flexible time and attendance and rostering systems available.  Do you need remote sign on or sign off?  Is there an app for mobile devices?  What about manager dashboards and real time monitoring?

5. What is available to support Award Interpretation and automatic pay rules?

There are many stories in the media about companies ‘who should know better’ that have misinterpreted complex Award Conditions or overlooked an important enterprise allowance.  Asked about whether the payroll platform has embedded Award interpretation and automatic pay rules management.

6. Are you Single Touch Payroll Compliant?

Single Touch Payroll is an Australian Tax Office reporting change for employers that started on 1 July 2018. Employers with 20 or more employees must report payments such as salaries and wages, pay as you go (PAYG) withholding and superannuation information each time they pay their employees.  Parliament has recently passed legislation to extend STP reporting to all employers from 1 July 2019.  Your payroll provider should have this option up and running and ready to go at no extra charge.

7. What other support services can you provide?

In addition to all of the critical payroll services discussed above, look for a provider who can also offer a broad range of in-house employment management services including employment law, migration, human resources, recruitment and workplace health and safety experts.  You may not need this now. However, as your business grows, it’s great to know you can pick up the phone and talk to someone who already knows you.

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Flexible Payroll Services & Pricing Plans

We are small businesse payroll experts

Our payroll plans provide a simple choice and flexibility as your requirements change

Above all, you’ll have peace of mind that you are 100% compliant.

STARTER

Powerfull cloud based software, support available if required.

Suits small businesses | Manage your own payroll.

$5.45 / month fixed* +GST

*Only pay for active employees

Small Business Payroll Software

Employee Self Service
Timesheets & Leave
Comprehensive Reporting
Quarterly Super Processing
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STANDARD

Scalable and cost effective outsourced payroll.

Suits growing businesses | Let us manage your payroll for you.

From $5.00/ per payslip * +GST

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Outsourced Payroll Services

Everything in Starter, Plus:
Dedicated Payroll Manager

Payroll Review & Processing
Bank Payment File
Compliance
Reporting & Integration
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PREMIUM

End to end payroll management and HR support.

Suits larger businesses | HR support included.

From $10.80/ per payslip* +GST

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Outsourced Payroll Services + HR

Everything in Standard, Plus:
HR Manager Hotline & Email

Templates & Policy Advice
Legislation & Awards
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